Shipping within Singapore
Please allow a processing period of 2-3 days prior to dispatch of an item. All items are dispatched from Singapore. Confirmation of your order will be sent upon dispatch, with your QXPRESS details. Please note all goods will require a signature, ATL (authority to leave) can be arranged by noting this at checkout. We cannot arrange ATL or change delivery address details once an order has been dispatched.
Please allow delays due to orders being placed on weekends or public holidays. Postage and handling includes tracking & insurance. We do not ship to P.O boxes and restricted areas e.g. Changi Airport, Cargo Complex, Alps Avenue, PSA Terminal, Army Camps (CMPB, Gombak Base, Airbase, Naval Base, Police HQ, Prison Complex, Police Coast Guard Base, Woodlands & Tuas Checkpoints, Jurong Island) and island areas e.g. Pulau Ubin, Pulau Tekong, Southern Island and Lazarus Island.
Delivery take 1-2 days working days after dispatch.
Please allow a processing period of 2-3 days prior to dispatch of an item. All items are dispatched from Singapore. Confirmation of your order will be sent upon dispatch, with your FEDEX / QXPRESS details. Please note all goods will require a signature, ATL (authority to leave) can be arranged by noting this at checkout. We cannot arrange ATL or change delivery address details once an order has been dispatched.
Due to restrictions during this covid-19 period, please allow some extra days in the case of delays.
Import Duties & Taxes
Please note that tax and duty fees will be the responsibility of the receiver. We make every effort by law to minimise taxes and duties, however we cannot guarantee tax and duty fees will not be imposed. Please contact your local customs for more information regarding import duties and tax.
Returns and exchanges
Online purchases are eligible for online store credit or an exchange, we do not offer refunds. All sales are final on sale items, and we do not offer exchanges or refunds on sale items. If you wish to exchange an item please email firstname.lastname@example.org to obtain an returns authority number. This must be within 7 days of receiving your item. Items must be returned in the same condition which you received them, it must be, unwashed, unused with original packaging, and packaged appropriately. Initial postal fees will not be refunded unless the item is faulty and we are unable to remedy with a replacement. The customer is responsible for paying for shipping costs for returning your item, unless the item is faulty. Items must be sent back via local courier, with signature required. We will notify you once your item is received, please allow up to 5 working days for this to be processed.
We accept payments from all major credit cards via Google Pay, Apple Pay, and direct bank deposit.
All prices are in SGD which we reserve the right to change for any reason. For international orders, our pricing is converted to your approximate local currency based on your current geo-location.
In the case that our Courier is unable to deliver a package due to an incorrect address entered by the customer, non-delivery due to no one available to sign at the delivery address, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Aine is not responsible for payment of return shipping costs or costs to resend the package. The customer is responsible for all shipping costs associated with returned packages due to failed delivery.
Please note your privacy is important to us.
Your contact details will only be kept on our private database for marketing purposes only.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers , email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.